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Cover Story
太古培訓生 十年成龍路 前線體會風雨 士多學跟客
28 Oct 2014
香港太古集團領導發展總經理兼意博國際董事總經理 黃嘉盈
領袖培訓生面對轉變時要有領袖思維,培訓計畫會設計「結構建造」活動,讓員工與隊友一同解決困難。
人才是一家公司致勝的關鍵,但時下年輕人愛冒險又愛嘗鮮,大公司要留住人才就要動動腦筋。太古集團生意範疇眾多,大概能滿足年輕人跳來跳去的願望,該集團每年都會從八千份申請之中,挑選二十多個企業領袖培訓生,培養他們成為公司的未來CEO。香港太古集團領導發展總經理兼意博國際董事總經理黃嘉盈就是這班培訓生的「大家姐」,要培養新人成為通才,問鼎CEO之路。
老牌英資洋行太古集團(John Swire & Sons Ltd)旗下業務眾多,有香港上市旗艦太古公司(Swire Pacific),還包括地產、航空、飲料、海洋服務和貿易及實業五大範疇,每家公司的高層必定是人才,要能問鼎太古大班的位置,一定是人才中的人才。現任香港太古集團主席史樂山(John Slosar)就是這樣的人,更是太古的「親生仔」,八○年加入太古從企業領袖培訓生做起,一做就做了三十多年,直至坐上大班的位置。
太古有二百年歷史,培養「親生仔」的領袖培訓生計畫從九十五年前就已經出現,香港太古集團領導發展總經理兼意博國際董事總經理黃嘉盈說,這正是太古的成功之道,「真的很相信公司的領袖應該是慢慢培育出來,高層都在公司很長的時間,不會做一些短視的決定。」
逾6000人中篩選 經四輪面試
現時每年太古集團都會中央招聘企業領袖培訓生,為旗下公司培訓未來人才,黃嘉盈介紹,太古暑期實習生、集團企業領袖培訓生(Group Staff)和環球企業領袖培訓生(House Staff)計畫,去年吸引近八千人申請,培訓生更只有二十四至二十八人「有得留低」。
「House Staff是一個國際項目,成功成為培訓生,需要不停調動在太古旗下不同公司和國家工作,所以申請者要有心理準備,在職業生涯中要不停搬家。Group staff一定要是香港或中國公民,他們可以選擇進入任何一家太古集團的公司,首八年留在同一家子公司工作,學習公司的運作。」黃嘉盈介紹,會接受認可的大學畢業生申請,但不一定需要名牌大學。
不過要成為培訓生絕非易事,「每年平均收近六千份履歷,唯有用網上申請系統,根據成績、語言能力、課外活動和實習經驗等指標篩選,一般能進入筆試的,大學GPA都要有3.7分以上。不過未必一定要有大機構實習經驗,在咖啡店做客服我們也不介意,因為要與客人溝通,一點也不簡單。」黃嘉盈說,能經過申請系統篩選,只是第一步,之後要經過一輪筆試和四輪面試,才能脫穎而出,「能進入第三輪已經是出色的人才,最後我們會看重他們是否適合太古的文化和工作環境,若不能成為最終的培訓生,並非因為能力不足。」
有幸入選成為培訓生,必定要由低做起,先去前?工作幾個月,「如果去國泰做航空公司,一定要在機場工作,九月入職的時候剛好是颱風季節,培訓生會見到機場最困難的時候。如果做飲品,多數調去廈門跟客,但一定不是大型超市客戶,而是橫街後巷的細士多,他們要跟進這些商店的進貨情況。」黃嘉盈說,若培訓生不理解前?員工的辛酸,不可能管理好公司。若培訓生在頭三年能完成上司的任務,第四年開始就會帶領三至七人的團隊,學習管理工作,到了第十年,就會成為部門主管,加入公司決策層。
未來高層管理技巧最重要
黃嘉盈身兼專為太古員工提供培訓的全資子公司Ethos(意博國際)董事總經理,她介紹Ethos會面向培訓生和非培訓生員工提供在職培訓,部門主管會提名有潛力的同事,無論是否培訓生都會一同參加培訓,成為公司的「親生仔」。她說整個計畫是為公司培養管理人才,「工作技巧是可以學的,但到高層,是管理人的技巧,無論到哪一間子公司都應用到。專業人士想做飛機師、工程師,可以申請太古旗下這些職位,但培訓生就培養generalist(通才),希望將來可以坐上CEO的位置。」
接受新世代特色 「大家姐」不標籤
身為香港太古集團領導發展總經理,黃嘉盈可算是企業領袖培訓生的「大家姐」,她二十六年前也是培訓生出身,美國加州大學柏克萊分校社會科學系畢業後,加入國泰航空擔任領袖培訓生由低做起,曾派駐世界各地工作。
黃嘉盈在國泰做過不同職位,但直至離開國泰調職太古集團前,才與人力資源發展沾上邊,管理國泰海外的人力資源部門,「可能公司覺得我也是培訓生出身,招聘新人時知道他們的處境,有親切感。」
身為過來人,她特別明白新一代常被人標籤的感受,因此不會特別標籤「八十後」、「九十後」,「每一代的人都會認為下一代人特別不同,我進來的時候,上司都覺得我很怪,但我明白,現在年輕人就是在社交網絡、手機Apps的世代成長,這是他們的獨特之處。」
要求新人扒龍舟
不過這位大家姐對培訓生有特別要求,就是參加一年一度的龍舟比賽,「以前我在國泰的時候常常參加,這幾年我也有參加,所以要求培訓生也要扒龍舟。我還說了,頭三年一定要加入我的龍舟隊,之後才放過他們,讓他們為自己的子公司參賽。」
本文摘自2014年9月12日《星島日報》每日雜誌
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