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物流業:兩文三語 頭腦清晰最重要
15 Aug 2014
威盟物流公司總經理梁偉強表示,物流行業以擁有三年或以上經驗的中層職員最缺乏人手。
物流業是香港支柱行業之一,有逾20萬從業員。物流業是指有系統地把多個貨物供求者之間的獨立活動,把採購、倉儲、運輸和配送等連結起來,環環緊扣,串成貨物供應鏈。行業涉及的範圍廣泛,除了海、陸、空運輸外,還有貨物儲存、資訊傳遞、資金運用和安全保安等多個範疇。
香港擁有優越的地理位置、完善的基礎設施包括機場及貨櫃碼頭,亦具備開放的貿易政策、簡易的清關手續、健全的法律及金融制度,因此成為區內重要的國際物流樞紐。不少跨國企業均選擇香港作為儲存、管理和運送產品及獲取增值服務的理想基地。物流業對各行各業的營運都有舉足輕重的作用,是因為已無一個國家可自給自足,而且消費者喜歡搜購來不同國家的品牌,如歐洲的手袋、韓國的手機產品及東南亞的美食等。任何產品的材料及製成品都要運送到世界各地,產品的成本能否有效控制,全靠完善的物流與供應鏈系統;有學者更指出,任何產品的售價,主要視乎其物流的成本。
威盟物流公司主要從事貨運代理,把貨物由內地運送到外國,包括東南亞、中東及歐洲等。公司總經理梁偉強指出,物流公司所運送的貨品都可謂「包羅萬有」,以該公司為例,大量運送的包括乾貨、電子產品、印刷品、首飾、工具及成衣,另外會處理一些較特別及要獨立處理的物品,如貴價手表、牲口,以及運送血及病毒樣本到外國化驗等,可謂一應俱全。
正因為物流行業要為來自世界各地的客戶服務,妥善把所需的物品準時運到,因此梁偉強提醒有意加入物流行業的年輕人,兩文三語特別是英文及普通話,是必要的條件,同時也要有清晰的頭腦,「有些客戶會較為着緊貨物的運送方法與進度,因為與成本有很大關係,如客戶指定使用空運,明顯反映是較為緊急,若轉為航運,可能會影響其交貨日期,大失預算。」另外,良好的溝通能力也十分重要,因為經常要回答客戶對貨物的查詢,「不能夠客戶問一件事就回答一件事,要醒目地了解客戶的真正需求。」
晉升機會快
中層最缺人
物流行業經常要聘請新人,當中以擁有3年或以上行業及客戶服務經驗,懂得使用電腦的中層員工最缺人手。梁偉強指出,在行業有3數年經驗,已掌握行業運作,亦已開始從事組織及協調工作,加上懂得利用電腦去處理工作,這些人才最搶手,「業界之間都難以聘請這些中層員工,願意出較高的待遇去挖角,自然水漲船高。」他明言,物流行業一直不乏晉升機會,如有人在大型物流公司的基層做起,通過努力及進修,已成為公司的經理級管理層,反映年輕人只要勤奮及堅持工作,發展前景相當樂觀。
潮流興進修增值,物流行業也不例外。梁偉強指出,如修讀過與物流相關的課程,對入行會較有幫助,亦可利用公餘時間修讀獲得業界專業學會認可的專業文憑課程,從而提升競爭力,「政府部門、大型運輸公司及行內都十分看重這些專業文憑,已成為晉升管理層的必然條件之一。」
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