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優質僱主巡禮:3M香港管理層權力下放 3M香港管理層權力下放
18 Oct 2013
馬翠鳳指出,透過管理層下放權力,讓員工能在工作崗位上盡展所長,令公司持續成長。
根據跨國人力資源顧問公司長期研究的結果證實,「最佳僱主=最佳員工=最佳績效」,即最佳僱主擁有最敬業的員工,而最敬業的員工會為企業帶來卓越的業績。在香港成立逾半世紀的3M香港,一直透過員工的培訓及發展、管理層權力下放及家庭友善僱傭等策略,為企業打造優秀僱主品牌,讓員工在具彈性的工作環境下,運用已裝備好的相關知識,及熱情進取的工作態度,與公司並肩成長。
管理層一對一親授銷售秘訣
擁有150多位員工的3M香港,主要銷售及推廣3M過萬種創新產品,以配合香港及澳門地區顧客的需求。因應業務的性質,員工需要經常與客戶接觸,故公司特別投放資源於前線員工的培訓。人力資源高級經理馬翠鳳指,「為令新員工更快適應新的工作及公司的運作,主管須於每位新員工入職前,為其度身訂造一個詳細的培訓計劃。至於現職的員工,每年會與主管一起商議其個人發展項目,使其計劃更具目標性。此外,公司除了邀請具豐富經驗的員工作實戰分享外,管理層亦會定期與銷售人員一起作『野外作業』(field work),從而傳授銷售及推廣秘訣。對於具領導潛質的員工,公司會安排他們到海外接受培訓,如到美國總部參加領袖培訓計劃,跟其他國家的未來領導交流管理心得。」3M在人才培訓及發展工作方面,先後獲得社會各界肯定,如榮獲ERB人才企業嘉許計劃頒發「人才企業」等。
權力下放 員工自主創新
在激發員工個人潛力的同時,公司亦秉承了3M「企業文化之父」William McKnight所提出的「鼓勵員工的創造力和主動性」管理哲學,透過管理層下放權力,讓員工能在工作崗位上盡展所長,令公司得以持續成長。馬翠鳳指出,「公司設有多元化的溝通渠道,鼓勵員工提出創新的意念,員工亦可在3M環球的資料庫中進行資料搜集,參考其他國家如何應用產品,並進行本地市場分析,藉此開拓新市場並擴大產品銷售領域。」
設3M Club增歸屬感
隨著近年社會愈來愈重視企業社會責任、家庭友善僱傭措施,公司一方面參與「地球之友」舉辦之「知慳惜電」節能大賽、支持「奧比斯」舉辦的「創意愛眼行動」等活動,藉此履行社會企業責任;一方面設立由不同部門代表組成的3M Club,收集同事們的建議,為同事及其家屬定期舉辦多姿多采的康樂活動,如運動日、電影欣賞晚會、大自然體驗BBQ同樂日等,藉此加強員工的歸屬感。她道,「透過參與社會企業責任、聯誼等活動,不但增進同事間的連繫、部門之間的溝通,更有助營造衷誠合作的工作環境,達致最高的團隊效益。」
成立於1961年的3M香港,是3M在亞洲區全資擁有的附屬公司之一。目前設有四大事業部:消費產品,醫療產品,工業、電子及能源,安全及標識,銷售及
推廣3M創新產品。
(以上資料由3M香港提供)
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