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Cover Story
經濟增長理想 三大行業齊搶人才
30 Nov 2017
速遞業受惠網購興起,生意額大增。
本港今年零售市道轉好,前綫人手需求增加一成。
股市交投暢旺,多個中資劵商來港「搶食」,掀起行內「挖角潮」。
本港今年上半年經濟增長理想,多個行業均走出低谷,甚至考慮增聘人手。速遞業界坦言,隨着網購興起,現時行內尚欠兩成人手,業界遂與人力資源公司合作,冀以完善的行業晉升前景,吸納保安、飲食業等基層員工轉行。證券業近年也因中資行入市「搶食」,掀起中層人員「挖角潮」,監測、交投、資訊科技、財務與會計員工通通有市有價,主管級薪酬更被推高五成。有人事顧問指出,零售市道轉好令前綫人手需求增加一成,更有僱主考慮增聘管理職位。
受惠於環球經濟轉強,本港第三季經濟繼續顯著擴張,除了貨物出口及旅客人數上升帶動外,私人消費開支按年實質增幅為六點七,反映本地就業及收入情況良好帶動內需,因應各項經濟數字的增長,港府更上調全年經濟增長最新預測至百分之三點七。在經濟重拾升軌的情況下,不少公司正計畫增聘人手,以坐上經濟增長的順風車。
速遞業欠兩成人手 吸納保安飲食轉行
經濟向好帶動速遞業蓬勃發展,香港速遞業協會會長吳江指,網購興起令本港的速遞服務由「B2B」轉向貨件密集度更高的「B2C」,甚至「C2C」模式,現時行內約有逾萬名速遞從業員,但仍欠兩成人手,「要求速遞員『送到最後一里路』的宅配定單愈來愈多,速遞收件地址不再限於工商區,業界需聘用大量車手及跟車的派件員。」惟他坦言,新興的外賣送餐公司相繼開業及擴張,致使前綫速遞員流失情況愈加嚴重。
香港速遞業協會於是與人力資源顧問合作,盼推廣行內的資歷架構及晉升階梯,吸引新人入行。吳江解釋,不少人有感速遞員形象低下,欠缺晉升階梯,但他反指實況並非如此,初級派遞員有了兩、三年經驗,將獲派駐到貨件密集的區域,隨其年資增加,派遞員有機會晉升為大公司的小組組長、分部經理、區部經理或運作主任等管理階層。
吳江續說,與速遞業工種性質類近的保安、飲食等基層從業員達四、五萬人,與其合作的人力資源顧問將於今個月起,積極游說其他行業的員工轉行,「假設一成人願意轉行,我們都有幾千個潛在的勞動力入行。」雅瑪多運輸(香港)副總裁向秉中認同,現時業界聘請前綫員工有一定難度,故雅瑪多計畫加強智能櫃派件服務,日後需聘用懂得操作智能機械的倉庫分件員。
中資券商來港「搶食」 高薪挖中層
港股飆升,吸引多個中資券商來港「搶食」,掀起行內「挖角潮」。訊匯證券行政總裁沈振盈表示,新證券行至少會多付五六成薪酬,聘請有經驗的中層主管「揸旗」,而持牌負責人員(RO)的薪酬更可增加一兩倍。他不諱言,證券行內負責證券交易、運作監控等工種,甚或證券相關的財務會計員、資訊科技員,通通有價有市,如兩年前交投部門主管的薪金約兩萬多至三萬元,去年底至今年初已升至四萬元。
君陽證券行政總裁鄧興聲直言,有三、四年經驗的中層員工「最搶手」,且因證監會對業界的法規要求逐步提升,合規部門的員工尤其重要,「各家券商通常有兩、三人負責合規,現在每家都增聘一人。」隨着證監會落實八項核心職能主管制度,香港證券及期貨從業員工會永遠名譽會長林德明知悉,業界見及股市交投見好,現較願意參考該制度,以高薪挖角或內部晉升的方法招募人手,故一人身兼多職的情況開始減少。
零售市道向好 增一成銷售員
除了速遞及證券業外,本港的零售市場同樣向好,根據政府統計處的最新數字,今年九月的零售業總銷貨價值較去年同期上升百分之五點六,其中以「珠寶首飾、鐘表及名貴禮物」及「藥物及化妝品」的升幅最顯著,分別為百分之十四點七及百分之十二點七。
香港化妝品同業協會會長何紹忠指出,今年的零售市道明顯較去年有好轉,截至今年十一月的銷售額已比去年全年高出一成半,預計在聖誕傳統零售高峰期後,升幅將會更顯著。銷售情況有明顯改善,亦令前綫從業員的收入有可觀增幅,「業內前綫員工主要行佣金制,生意好人工自然會高。」
不過,何紹忠坦言,現時港人市場才是業內的側重點,他以剛過去的十一黃金周為例,業界原本預計十一的銷售額增幅超過一成半,惟最終只有單位數字,令不少同行跌眼鏡。因此,他坦言,即使業界未來要擴充人手及分店,集中點將轉往民生區,「以前油尖旺一條街有幾間鋪,現在會逐間減少,將分店分散在不同地區。」
福泰珠寶集團行政總裁譚俊傑表示,今年整體消費氣氛較去年有明顯改善,令珠寶業同樣受惠,他更看好明年市道,並在早前加開一間分店,期望可以繼續主攻本地消費市場。
安俊人力資源顧問公司董事總經理周綺萍稱,前綫銷售員的人手需求增加一成,聖誕及新年等零售旺季的需求比例將會更高,「就算客人購物的單價不高,但人流多了,公司都要增聘員工招待客戶。」她又提到,去年零售市場疲弱,即使分店、分區或零售經理等管理職位流失,商家亦不會再度招聘,惟今年市道轉好,僱主便願意花錢填補回空缺。
網購興起 實體店前綫人手需求降
本地紅酒商坦言,網購興起加上內地進口商繞過港商,直接向外國紅酒商取貨,抵銷市道復甦對生意的幫助。
香港紅酒協會會長張耀成指出,縱然零售市道回暖,惟本地紅酒商今年普遍只有百分之五至七的增長,他分析,內地紅酒分銷商近年為節省成本,紛紛繞過本港紅酒批發商,直接向外國生產商取貨,加上網購興起,本地紅酒商變相要跟全世界的行家競爭,令業界未敢貿然增加人手。
香港化妝品同業協會會長何紹忠坦言,網購對本港零售業的衝擊縱然不及內地般顯著,但本港大型連鎖化妝品店近年均設有網購平台,期望可吸納網購生意。他相信,本港化妝品店的實體店數目長遠將會萎縮,令業界對前綫人手的需求下降,「實體店會減少,變成體驗店,展示顧客在網上看不到,也做不到的東西,業界未來對前綫員工的要求將會很不同。」
相關: 人力資源, 保安, 飲食業, 證券業
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