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滋養香港人生活 培育員工成才
16 Dec 2016
鄭偉權, 菲仕蘭(香港)有限公司人力資源總監
黃樂蓉, 菲仕蘭(香港)有限公司市場部初級品牌經理
在食物金字塔中,奶類製品是一種獨立的食物種類,以強調其不可取替的重要性。菲仕蘭(香港)有限公司致力為香港人提供各種營養豐富的奶類製品,照顧不同年齡人士的健康。該公司人力資源總監鄭偉權表示:「我們不但以『滋養香港人的生活』為己任,亦會積極培育員工成長,從多方面發揮他們的潛能。」
菲仕蘭(香港)有限公司 (下稱「菲仕蘭」)在香港已有超過七十八年的歷史,憑藉母公司荷蘭皇家菲仕蘭逾140年的製奶專業,為香港及澳門提供優質奶類製品,業務網絡遍布零售及各商業渠道,產品於各大藥房、超級市場及連鎖式零售店有售,亦有供應至食品連鎖店、茶餐廳、餐廳及酒店等。荷蘭皇家菲仕蘭是全球最大乳製品公司之一,在多達三十二個國家設有辦事處,產品在超過一百個國家有售。
菲仕蘭為不同年齡人士提供各種營養豐富的奶類製品,由美素佳兒嬰幼兒®配方奶粉、適合一家老少飲用的子母®牛奶飲品,到為中年及長者提供進階營養的康營樂®成人營養配方粉,甚至是在茶餐廳享用正宗港式奶茶、多士等港式美食均不可或缺的黑白®淡奶和壽星公®甜奶等,相信香港人對這些品牌都耳熟能詳。
3A原則建立開明公司文化
菲仕蘭不但關顧消費者的健康,亦十分重視員工的發展。鄭偉權稱:「公司所堅持的3A原則,分別是講求團隊合作的協調性(Alignment)、同事的主動性(Accountability)和追求效率的行動性(Action)。」作為一間國際性企業,該公司致力建立一個高度透明、開明、開放、友善的工作文化。「管理層重視和員工之間的溝通,於重要的新計劃開展前期讓員工了解及參與,實行起來便可收事半功倍之效。」
菲仕蘭亦會按每位員工的能力和需要度身訂造個人發展計劃。鄭補充:「同事可與其直屬上司共同設定短、中期的工作目標,配合所需培訓,讓員工逐步發揮潛能。」發展目標不限於關鍵績效指標(KPI),公司亦會關注到僱員在其他非工作範疇的個人追求。
該企業的人才管理策略亦十分注重領袖培訓,為領導層長遠接班安排打好基礎。鄭偉權闡釋,菲仕蘭與多個世界頂級企業培訓機構合作,包括英國的阿什里奇商學院(Ashridge Business School)和瑞士洛桑國際管理學院(IMD Business School),安排公司的明日之星遠赴當地,學習高層次的商業管理理論和技巧。期間更可與菲仕蘭來自世界各地的集團尖子交流,擴闊視野,建立國際人事網絡,對同事帶來莫大的裨益。
此外,菲仕蘭亦鼓勵員工到集團其他分公司實習,了解各地的營運優勝之道,吸收亞洲以至環球業務的經驗,有助個人以至公司的未來發展。
新一代管理人 瓣瓣皆精
既為企業注入新血,保持活力,並為培育未來的管理層,菲仕蘭於2014年開展了「管理培訓生計劃」。鄭稱:「此計劃為期兩年,期間實習生會在不同部門任職,以吸取經驗,了解公司整體的營商策略、運作,以至各部門角色和協作等。完成後,我們會按培訓生的事業發展意向和性格,委以初級管理人員職位,為他們開通一條事業發展的快綫。」 首屆實習生剛於今年完成培訓,鄭偉權他們分別投身於公司的不同部門,百分百保留所有人才,可見此計劃的成功。
修畢香港大學食物及營養科學學系的黃樂蓉,正是菲仕蘭首屆「管理培訓生計劃」的畢業生。她表示:「當年我加入菲仕蘭,主要希望能應用大學所學,向大眾推廣健康飲食;而且我知道自己的理想和公司理念不謀而合,加上完成後便可晉身初級管理層,所以這是我的不二之選。」現時,她在公司市場部擔任初級品牌經理。
Lauren還記得,當初她曾在乳製飲品、財務及營運、市場推廣及銷售各部門,分別實習半年。「在乳製飲品部門工作,我有機會了解B2B業務模式,並學懂與商業客戶如茶餐廳負責人進行溝通;在財務及營運部實習時,我則可從風險管理項目中,見識到管理層的宏觀角度,能平衡不同持份者的管理技巧。」後期她任職市場推廣部門時,參與全新產品康營樂®成人營養配方粉的推出,由零開始,協助制訂品牌定位、市場分析等工作,過程充滿挑戰性,令她得到很大的滿足感。Lauren將於明年參加領袖培訓,與菲仕蘭各地精英互相砥礪,從而加強個人實力。
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