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與新世代同航 一起高速發展
09 Dec 2016
香港航空人力資源及行政總監邱志威與兩位管理培訓生留影 。
邱志威, 香港航空人力資源及行政總監
陳寶珊, 香港航空管理培訓生
昔日的求職者,大都只重視薪酬福利。時至今日,不少新世代對事業的期望,往往超越金錢回報,希望任職於一間關心社群,重視每位僱員的企業。香港航空的管理層深明此理,故一直致力貫徹「對內關懷員工,對外關愛社區」的理念。
剛於今年1 1月慶祝十周年里程碑的香港航空,以本港為基地,航綫覆蓋亞太地區超過三十個主要城市,包括澳洲黃金海岸、北京、上海、台北、東京、札幌、塞班、曼谷、峇里島和沖繩等。該公司人力資源及行政總監邱志威表示,香港航空一直處於高速增長期,為員工提供很大的發展空間。
邱續稱,公司明年再進一步開拓長途航綫,增加多個航點,機隊規模亦將由今年的三十四架,於明年內擴大至超過四十架航機,成為一間國際性航空企業。「過去數年,我們的員工數量按年增長百份之二十至三十,現時約有三千多人,空中服務員佔近一千四百人;為配合業務增長,公司今年內已招聘約一千人。同時,快速的發展創造更多中高層職級;本着內部優先考慮的原則,預計能為優秀同事帶來更多晉升機遇。」他補充,公司會就員工長處、性格特質及志向,為他們度身訂造發展計劃,希望大家都能在航空業闖出一片天。
香港航空亦透過不少關愛社會的計劃,培育年輕員工的向心力 。2015年畢業於中文大學酒店及旅遊管理學系、現任職該公司管理培訓生的陳寶珊,便曾參與香港航空「飛上雲霄」學生航空體驗計劃;她坦言,這是她在公司工作最為難忘的經歷之一。公司團隊策劃活動過程辛苦,但對該活動順利完成感到欣喜。她慶幸參與其中,為社會服務,帶來很大的滿足感。陳寶珊任管理培訓生已有一年多,現輪流在各個部門實習,全面加強對不同營運環節的認識。「公司的發展迅速,因此我們亦要把握機遇,學習多元化的技能及知識,了解個人興趣和強項。待完成培訓後,便可鎖定自己的未來路向。」
邱志威透露,公司每年目標精挑六至八名具大學學歷的年輕人,加入這個為期三年的管理培訓生計劃。學員接受基本訓練後,會被委派到六個不同的部門實習,深入了解公司運作,之後更會被送到外站,進行為期六至八個月的海外實習。完成培訓後,他們將會被提拔到經理級職位。「能夠在短短三數年間,便晉身中層管理行政人員,前途可謂一片光明。」
此外,該公司亦推出「飛越雲端.擁抱世界」學生贊助計劃,為學業成績或在其他範疇有優秀表現的大、中、小學生,提供一個放眼世界的良機。候選學生須先編寫及簡報旅程計劃書,由評判選出突出的報告。得獎者不但可獲免費機票,更可在香港航空的安排下,到外地進行參觀或考察活動,包括先進的航空工程設備,豐富見聞。這個計劃推行至今,已有超過五十間學校參與,送出機票多達一千張。
公司文化 別具新意
香港航空亦推出獨特的公司文化-《F.L.Y 》,代表着三個元素:「體驗」(Familiarization)、「學習」(Learning)及「讚賞文化」(You Serve, I like)。邱志威解釋,公司的管理級同事也會跑到前綫,例如為客人處理行李,或到熱綫中心接聽來電,讓高層親身「體驗」前綫員工的挑戰,直接與客人對話,絕不離地。另外,公司將利用流動應用程式,透過不同的個案分析,有助員工隨時隨地增值,持續「學習」。「香港航空亦積極推廣『讚賞文化』,大家將可以透過內部流動應用程式,向有出色表現的同事送"like",或是寫下數句讚揚;這些訊息同時亦可發送予該同事的上司。
重視社會服務 啓發航空興趣
舉行已逾十屆的「飛上雲霄」學生航空體驗計劃,邀請一眾中小學生,在機組人員帶領下,參觀難得一見的航空設施,包括平時不對外開放的客機內部及駕駛倉;部分同學更可穿上機師及機組服務人員的制服,從中了解工作範疇,加深對業界的認識,啓發對未來投身航空業的興趣。
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