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百年品牌 年輕團隊 吉野家與員工一起與時並進
06 Jan 2017
劉達源. 吉野家快餐(香港)有限公司人力資源及培訓總監
近日香港寒意漸盛,在街上冷風一吹,自不然會想來一回熱食,滿足胃口。吉野家的招牌日式牛肉飯和創新推出的個人日式火鍋,充滿和風味道,令人猶如置身東京食堂,自是不少年輕人的首選。除了可享受熱騰騰的日食,加入吉野家團隊,同樣可感受到一份暖意。
成立於1899年、有過百年歷史的吉野家牛肉飯專門店,在日本橋魚市場開設第一家店鋪;現時吉野家已開設逾一千七百間分店,遍及北京、上海、新加坡、馬來西亞,以至遠及美國加州等地。二十五年前該集團開始紮根香港,時至今日分店數量已達五十八間,僱用多達二千三百名全職和兼職員工。該公司人力資源及培訓總監劉達源表示,僱員團隊以餐廳前綫員工為主,當中又以兼職員工佔多數;他們不少正在求學,年輕而充滿活力。
關懷員工 始於細微處
吉野家的使命是為顧客提供優質服務和出品,這有賴盡心盡力的員工,故此公司推出多項關懷同事的政策。劉達源指出,吉野家僱員除了可享基本的法定假期及年假,過往亦推出關懷假期予員工,讓大家在需要處理個人事務之時,可得到更多時間,無後顧之憂。「公司願為員工打開方便之門,積極配合他們所需。比方說,有很多正在求學的兼職同事,須在某些月份專心溫習,以應付校內或公開考試;或是有孩子的員工要出席兒女的學校活動,公司都會盡量配合,批出假期,以表達管理層的關懷及支持。」另外,任職吉野家每年皆可
獲額外一天生日假,讓「壽星仔」、「壽星女」能於這大日子,盡情慶祝一番。
事實上,吉野家堅持從員工角度出發,對大家的關懷甚為細緻。劉達源舉例說明:「過往有僱員曾反映意見,指出於冬季嚴寒時,雙手冰冷難受,影響工作。因此,我們在員工活動上,派發暖手墊及潤手膏,讓同事時刻保持暖和及舒適。」公司亦定期舉辦講座,由專人指導員工如何保持身心健康,既可確保他們的工作表現,又可提高大家的生活質素,一舉兩得。
他又分享吉野家作為家庭友善機構,員工福利亦可惠及家人。「公司不時會向所有全職員工及較資深的兼職員工,送出主題樂園及電影門票,鼓勵大家在公餘時間,與家人共享天倫樂,在工作與生活之間取得平衡。」
專設項目小組 發掘人才
餐飲業一直求才若渴;而在吉野家,同事只要用心工作,便不愁沒有向上流的空間。由初入職的店務員起步,累積足夠經驗,通過不同程度的培訓及考核,便可拾級而上,有機會晉升到店務經理之位。「員工須對吉野家有一定的歸屬感,並希望在公司作長遠發展,當然亦要具備潛質和工作能力,就不乏晉升的機會。他們的任職年資則非重要因素。」劉達源透露,不少有表現的兼職員工,受公司鼓勵轉為全職,續可得到晉升,扶搖直上,甚至在二十多歲便獲提拔成為分店負責人,前途無限。
除了日常工作,吉野家亦會透過不同的機會,培育明日之星,其中包括邀請部分員工,參與特別項目小組。吉野家經常都有新店開張,或店鋪翻新等的不同項目,為此成立多個員工小組,為各個計劃擔任統籌角色;小組成員包括管理層,以至前綫和後勤支援的同事,有助吸納和融會各方面的意見,不但增加效率和成效,更是發掘未來管理人才的平台。「這些項目小組可讓入職時間不長的前綫員工,參與管理工作,擴闊眼界,累積經驗,發揮所長。而有足夠經驗的資深員工,可與富有創意及想像力的年輕同事並肩,一起合作,取長補短,發揮團隊精神和效應。」
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